Manager of Digital Payment & Mobile Applications

Entrust

Field, KY

Full Time

Senior

22 days ago

Job Description

About the Role

Join us at Entrust. At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our success is driven by our people—curiosity, dedication, and innovation are at the core of our team. We create solutions for a more connected, mobile, and secure life, empowering governments, enterprises, and financial institutions worldwide.

Key Responsibilities

Partner with Project Management leadership to prioritize and empower your team to deliver end-to-end solutions.
Manage resource staffing and planning for successful customer onboarding.
Ensure all solution deliverables are completed before project handover to the support team.
Collaborate with cross-functional teams to establish and track escalation processes for successful project delivery.
Ensure your team is well-trained and knowledgeable in all relevant technologies.
Communicate leadership vision and strategy, helping your team connect company strategy to their roles.
Handle general management responsibilities including hiring, performance management, reviews, and individual development.
Monitor team performance against Entrust standards and goals.
Act as a Solution Subject Matter Expert to train, mentor, and support your team.
Stay current with Entrust product technologies through relevant training programs.
Identify and recommend solution improvements to enhance customer experience and onboarding time.
Lead process, system, and documentation improvements across internal functions to drive efficiency, standardization, and customer satisfaction.

Requirements

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
5+ years of experience with customer onboarding and managing cloud-based solution implementations.
Strong Mobile/Software Development background.
Experience acting as an escalation point for complex customer issues.
Strong customer orientation and commitment to quality.
Fluent in English.

Nice to Have

Experience with tokenization, tokenization platforms, and associated flows (MDES, VTS).
Experience with financial payment technology.
Software Development experience, specifically with mobile application software development and web services.
Experience with Mobile SDK, Web services, and/or APIs.
Experience in Java Native (Android) and/or Swift (iOS).
International delivery experience.
A "One Team" approach to leadership.
Strong analytical, problem-solving, and decision-making skills, with a collaborative mindset.
Ability to manage competing demands and priorities while maintaining strong attention to detail.
Excellent written and verbal communication skills.
French or Spanish language skills.

Benefits & Perks

Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey.
Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Working at Entrust

Our culture is built on diversity, inclusion, and respect. We value all identities and foster a community where everyone is encouraged to be themselves. Initiatives include unconscious bias training for leaders and global affinity groups that connect colleagues across the globe.

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