Manager, Product Management

About the Role

Key Responsibilities

• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• May prepare and present product roadmap reviews as well as providing product's general strategic direction. Acts as Voice of the customer to articulate value proposition.
• Uses knowledge of systems and industry to identify product enhancement needs.
• Leads teams in the delivery of outsourced solutions to the client while managing the delivery and release schedule in alignment with financial goals and company processes.
• Understands product profitability. May be responsible for revenue and profitability of assigned products.
• Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
• Monitors the work of team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters and acts as escalation point as needed.
• Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions, as needed.
• Practices open and honest communications with all stakeholders. Acts as servant leader to the organization, may mentor guide and advise on the work of others.
• Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement.
• Determines success criteria and recommends 'go / no go' decision.
• May participate in the determination and approval of service level agreements (SLAs) related to products.
• Works closely with sales, business and development teams to review enhancement requests for strategic value and align resources to highest priorities.
• Presents product information and industry thought leadership to external audiences in webinars and client conferences as needed.
• Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.
• May require up to 15% travel.
• Performs other related duties as assigned.

Requirements

• Bachelor's degree in business, computer science, product marketing, or the equivalent combination of education, training, and work experience.
• One or more Agile certifications (SAFe preferred).
• Experience using Azure DevOps (ADO) highly preferred.
• Familiarity with ICE products supporting bankruptcy and foreclosure supported preferred.
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence effective presentation and interpersonal skills.
• Knowledge of financial services industry and associated products or B2B software products.
• Knowledge of end-to-end systems development life cycles (i.e., iterative and other modern approaches to software development) with emphasis on SAFe and/or Lean-Agile development.
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner across various levels of the organization and varying areas of focus.
• Ability to utilize judgment in decision making process and decisions related to job tasks.
• Ability to communicate effectively with all levels of management in an organized, professional manner.
• Relationship management skills, understanding and focusing on stakeholder needs, establishing credibility, and building positive, professional relationships with all stakeholders.
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
• Requires strong time management skills, attention to detail, and resourcefulness.
• Analytical, problem-solving skills.
• Proven ability to manage multiple large and/or complex initiatives (i.e., involving many activities and deliverables or that have a major impact risk/value to the organization).
• Requires leadership and negotiation skills.
• Flexibility, versatility, dependability.
• Broad understanding of modern technical development frameworks and strategies (i.e.: API First, Design Thinking, Mobile First, BDD, TDD).

Nice to Have

• Experience using Azure DevOps (ADO) highly preferred.
• Familiarity with ICE products supporting bankruptcy and foreclosure supported preferred.