Marketing Deputy Director

About the Role

Key Responsibilities

• Work closely with the Director to implement strategic priorities.
• Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met in an effective, efficient, and timely manner.
• Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff.
• Ensure staff are appropriately onboarded and identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs.
• Assist with writing grants, including gathering data and researching information where assigned.
• Review and approve performance coaching actions related to performance deficiency concerns in conjunction with Human Resources.
• Advise the Director of performance problems and seek approval for employee corrective actions up to and including termination.
• Identify and approve training and development needs for department staff and locate appropriate training outlets.
• Ensure department compliance with all policies and procedures, interpret and recommend changes as necessary.
• Balance resource and priority demands to ensure sufficient staffing levels.
• Review metrics regularly to identify opportunities for streamlining and increased efficiencies.
• Review and approve monthly and annual quality assurance reports.
• Operate standard office equipment and use required software applications.
• Build customer relationships, interpret needs, and address escalated concerns.
• Maintain positive community and public relations image of the department and organization.
• Support the Director in developing and maintaining relationships with funding sources, donors, and community partners.
• Provide expert guidance related to research and ensure programs utilize budgets effectively.
• Speak and appear at related events and outreach opportunities.
• Perform other duties as assigned.

Requirements

• Minimum of a Bachelor's degree; a Ph.D. or master's degree is preferred.
• At least 5 years of experience working in an environment similar to the assigned area.
• At least 2 years of previous supervisory experience.
• Experience in marketing, with a strong preference for candidates with agency or purpose-driven brand experience.
• Knowledge of budget management, staffing evaluation, quality assurance, and customer service metrics.
• Strong leadership, public speaking, and communication skills.
• Ability to operate standard office equipment and software applications, including Microsoft Office.
• Ability to partner with other functional areas, facilitate meetings, and maintain positive relationships.
• Ability to work under pressure, handle multiple projects, and meet deadlines.
• Educational background in Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related fields.

Nice to Have

• Experience at marketing agencies or with purpose-driven brands.
• Experience in developing and managing omnichannel marketing programs.
• Experience in strategic planning, campaign management, and multi-channel marketing tactics.

Qualifications

• Bachelor's degree (advanced degrees preferred).
• Experience in a similar environment for at least 5 years.
• Previous supervisory experience of at least 2 years.

Benefits & Perks

• Normal business hours with some additional hours required.
• Local and national travel up to 10%.
• Climate-controlled office environment.