Marketing Representative Rental Program

About the Role

Key Responsibilities

• Contact Owners and guests through multiple touch points, such as outbound calls and email, to offer the opportunity to preview Hilton Grand Vacations property through direct booking of timeshare appointments prior to guest arrival.
• Manage call list provided and make the required number of outbound phone calls per day to meet production requirements.
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Proactively work with management to resolve any customer-related challenges that may arise.
• Complete any reasonable request from management.
• Perform other administrative duties and tasks as assigned by management.

Requirements

• High School Diploma/GED.
• Able to work flexible schedules including mornings, evenings, weekends, and holidays.
• Minimum 1 year of customer service experience.
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours.
• Excellent verbal and written communication skills.
• Knowledge of Hawaii activities.

Nice to Have

• Previous sales related call center experience or timeshare experience.
• Previous tours and activity or concierge service experience.

Qualifications

• High School Diploma/GED.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Minimum 1 year of customer service experience.
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours.
• Excellent verbal and written communication.

Benefits & Perks

• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
• Targeted annual earnings of $100,000 per year, with some earning substantially more based on performance.
• Medical, Dental, and Vision insurance from Day One.
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities.