Marketing Specialist, Online Customer Education

About the Role

Key Responsibilities

• Design, develop, and implement effective e-Learning courses utilizing authoring tools such as Adobe Captivate Software, Brainshark, and Articulate 360/Storyline.
• Develop and project manage virtual training events to support the overall In-Building, Data Center, Carrier Networks, and programs and channels strategy.
• Coordinate with the learning management system (LMS) vendor to develop reporting and maintenance processes, including handling user data, updating course content (SCORM files), tracking training activity records, running reports on mandatory courses, and system maintenance.
• Maintain knowledge on current and emerging developments/trends in online education and collaborate with management to incorporate new trends into current and future solutions.
• Collaborate with partners to improve LMS and webinar utilization and ensure key users understand how to maximize these tools.

Requirements

• Bachelor's Degree
• 2 years of customer service, marketing, or equivalent experience
• Basic knowledge and understanding of fiber optic networks or experience in a technical field
• Experience with or knowledge of marketing automation and webinar delivery systems such as Salesforce.com, Cvent, Marketo, WebEx, and SuccessFactors

Nice to Have

• Experience with Brainshark
• Familiarity with social media platforms

Qualifications

• Formal educational background includes a Bachelor's Degree

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) plan with company matching contributions
• Pension plan
• Life insurance coverage
• Disability benefits
• Paid time off (PTO)
• Paid parental leave and family building support
• Company-wide bonuses and long-term incentives
• Peer-to-peer recognition program