Mid-Market Solutions Engineer

About the Role

Key Responsibilities

• Serve as the technical keystone throughout the entire sales cycle, from pre-sales to post-sales engagement.
• Work closely with Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform.
• Leverage technical expertise in Cloudflare's global distributed network and technology to find best-fit solutions for prospects.
• Train and onboard new customers via video conference, in person, or through documentation.
• Support the long-term success of customers by developing solutions tailored to their needs.
• Develop new firewall rules from log files, craft performance caching and delivery strategies, and create or repurpose internal tools and scripts for customers.
• Act as a trusted technical customer advocate within Cloudflare, collaborating with Sales, Product, Engineering, and Customer Support teams.

Requirements

• Ability to manage projects, work to deadlines, and prioritize between competing demands.
• Understanding of how the internet works, including differences between TCP & UDP, authoritative DNS & recursive DNS, and cloud computing concepts.
• Knowledge of cybersecurity concepts such as WAF, Zero Trust, SASE, and the ability to discuss these with a technical audience.
• Passion for technology and the ability to explain complex technical concepts in easy-to-understand terms.
• Curiosity and an avid builder mindset, willing to get hands dirty.
• Experience with scripting languages such as Python, JavaScript, Bash, or similar.
• Experience building or contributing to web applications.
• Ability to describe security threats like CSRF, XSS, SQLi, and Cloudflare's role in defending against them.
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2 (preferred).
• Experience or familiarity with LLMs and their integration into distributed network environments (preferred).

Nice to Have

• Previous experience in a sales or consulting role, even outside of tech.
• Demonstrated experience with scripting languages and a desire to expand those skills.
• Experience with building or contributing to web applications.
• Knowledge of security threats like CSRF, XSS, SQLi, and Cloudflare's defense mechanisms.
• Understanding of regulatory standards such as PCI DSS, HIPAA, and SOC-2.
• Familiarity with LLMs and their application in distributed networks.

Qualifications

• No specific formal educational qualifications are explicitly mentioned in the description.

Benefits & Perks

• Estimated annual salary of $126,000 - $154,000 for Florida-based hires.
• Estimated annual salary of $149,000 - $183,000 for New York City, Washington D.C., and Seattle-based hires.
• Participation in Cloudflare's equity plan.
• Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, and mental health support.
• Financial benefits such as short and long-term disability insurance, life and accident insurance, 401(k) plan, and employee stock participation.
• Flexible paid time off, including vacation, sick leave, parental leave, pregnancy health leave, medical, and bereavement leave.