Performance Reporting Analyst, Command Center

About the Role

Key Responsibilities

• Conduct high quality, objective analysis to support performance optimization and strategic initiatives.
• Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement.
• Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders.
• Present findings with clear, actionable recommendations to drive performance improvement.
• Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions.
• Support ongoing operational and ad hoc reporting needs by extracting and analyzing data to support government compliance, business reporting, and operational decision-making.
• Lead and contribute to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations.
• Partner with key stakeholders to identify opportunities, co-design solutions, and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams.
• Collaborate with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements.
• Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates.
• Monitor, collect, communicate, and distribute information with project teams, departments, and external partners.
• Communicate analysis, assessments, recommendations, and work products through professional reports and presentations.
• Represent the Command Center department to internal and external partners when appropriate.
• Assist with vendor management and evaluation.
• Perform all other miscellaneous responsibilities and duties as assigned or directed.

Requirements

• Experience in data analysis and reporting.
• Ability to design reports, dashboards, and visualizations.
• Strong collaboration and communication skills for cross-functional teamwork.
• Proficiency in extracting and analyzing data to support operational and strategic needs.
• Ability to communicate findings clearly through written and oral reports.
• Experience supporting continuous improvement initiatives.
• Ability to work with IT and analytics teams to define business requirements.
• Strong organizational skills to manage multiple tasks and projects.