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Principal Product Manager, Growth

PagerDuty

San Francisco, CA
Full Time
Senior
180k-304k
about 1 month ago

Job Description

About the Role

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

Key Responsibilities

  • Lead the vision, strategy, and execution for AI growth products and services.
  • Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights.
  • Collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers.
  • Be passionate about leveraging user-centric approaches to drive product adoption and growth while working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies.
  • Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each stage, making data-driven decisions to optimize impact.
  • Navigate fast-paced environments, make rapid progress, and align diverse stakeholders around a shared vision.

Requirements

  • 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations.
  • Experience building enterprise-grade products that leverage Machine Learning or Large Language Models.
  • Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs.
  • Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to prioritize impact.

Nice to Have

  • Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
  • Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities.
  • Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org.

Benefits & Perks

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
Apply Now

Job Details

Posted AtMay 16, 2025
Job CategoryGrowth Marketing
Salary180k-304k
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

About PagerDuty

Website

pagerduty.com

Company Size

1001-5000 employees

Location

San Francisco, CA

Industry

Computer Systems Design and Related Services

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