Principal Product Manager, Search Experience

About the Role

Key Responsibilities

• Develop and communicate a clear product strategy and roadmap for a hybrid search experience that integrates both unstructured prompt-based searches and structured filter-based searches, utilizing the latest AI and LLM advancements. Obtain buy-in from stakeholders and leadership. Present and demo product features externally to customers, analysts, and partners.
• Leverage AI platform services, and build common Search components that support platform-wide use cases such as Audience Building and adding Data Enrichment Attributes. Optimize search data storage and retrieval, and the overall scalability of search infrastructure.
• Collaborate closely with key customers to develop new features and plan the overall roadmap. Gather and leverage customer feedback and insights to deliver a product that meets user needs and expectations.
• Use user research, usability testing, and user feedback to improve Advanced Search filters and Quick Search experiences and refine the end-user journey.
• Lead a cross-functional team of UX designers, data engineers, back-end and front-end engineers, to execute the roadmap with demonstrated increase of collaboration, innovation and engineering velocity.
• Define and track key performance indicators (KPIs) to measure user engagement, search outcome, overall customer satisfaction and retention. Apply data insights to shape product strategies, including market positioning and competitive differentiation.

Requirements

• Over 7 years in product management with a demonstrated track record in shipping SaaS products related to search, and solid understanding of search in B2B GTM use cases or relevant B2C or B2B2C.
• Aptitude and intuitive understanding of what great user and product experiences are. Live and breathe customer-centric approach for ideation and ongoing optimization.
• Proven ability to deliver exceptional experiences for both internal and external customers, treating their challenges and successes as your own.
• Sets a high standard for excellence and is adept at clear and compelling communication, especially for complex technical concepts. Proven ability to foster stakeholder collaboration, leverage data-driven insights, and drive significant business results.
• Possesses exceptional intellectual ability, a highly analytical mind, strong emotional intelligence, innate curiosity, and a process-oriented approach. Able to rapidly prototype and develop innovative solutions in collaboration with engineering teams. Enthusiastic about continuous improvement and challenging the status quo to explore new possibilities.
• Strong understanding of machine learning, natural language processing, large language models, and search algorithms. Experience with relevant frameworks and technologies (TensorFlow, PyTorch, ElasticSearch, Solr, etc.).
• Strong bias for action with a proven ability to get things done efficiently.
• Committed to working as one team, supporting colleagues, and celebrating both wins and losses together.

Nice to Have

• Experience with AI/ML frameworks and technologies such as TensorFlow, PyTorch, ElasticSearch, Solr.