Principal Software Engineer, Supply Chain Visibility

About the Role

Key Responsibilities

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Creates and architects foundational code elements that can be reused many times by a product
• Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for products to measure reliability in production and help prioritize backlog work
• Fields questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for products
• Works with vendors and the open-source community to identify and implement feature enhancements
• Works with other product teams to create API specifications and contracts for shared data
• Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high priority issues and outages as they arise
• Participates in and leads learning activities around modern software design and development core practices
• Learns new technologies and best practices through reading, tutorials, videos, and attends conferences

Requirements

• Mastery of an object oriented programming language (preferably Java)
• Must be legally permitted to work in the United States
• Minimum of 6 years of professional experience in supply chain or a technical field supporting last-mile delivery and end-to-end order visibility initiatives
• Experience implementing customer order tracking solutions with real-time visibility
• Hands-on experience integrating and managing online sales platforms and e-commerce environments
• Expertise in designing solutions with a focus on user experience for order tracking and issue resolution
• Advanced programming skills in Java and a modern scripting language (e.g., Python)
• Strong background with Google Cloud Platform (GCP) and relational databases such as AlloyDB or Oracle
• Deep understanding of low-latency, high-throughput system architectures for real-time order visibility
• Proficiency with messaging and event streaming platforms (e.g., Pub/Sub)
• Strong SQL and data modeling skills, including optimization for relational and NoSQL databases
• Experience working in Linux or Unix-based environments
• Mastery of version control systems, preferably Git
• Experience implementing and managing CI/CD pipelines and automation tools
• Strong grasp of production system design principles including high availability, disaster recovery, performance, security
• Ability to use defensive coding practices for reliable visibility and communication services
• Experience in designing, building, and supporting microservices-based architectures
• Proficiency in test-driven development, unit testing, and destructive testing methodologies
• Knowledge of cloud platforms and automation best practices for scalable order visibility
• Familiarity with distributed application design using the 12-factor methodology
• Experience with web application frameworks (e.g., Ruby on Rails, Spring MVC, Node.js)
• Skilled in designing, building, and maintaining RESTful web services for order status and customer communication
• Experience applying software design patterns for scalable and maintainable visibility tools
• Strong troubleshooting skills for diagnosing issues impacting real-time delivery tracking and customer experience

Nice to Have

• Demonstrated experience in supply chain or last-mile delivery solutions
• Experience with designing customer-facing dashboards or visibility portals
• Experience mentoring colleagues on best practices in software development
• Knowledge of the 12-factor app methodology
• Experience with high-availability, disaster recovery, and security in production systems

Qualifications

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent in a related field