Principal UX Researcher - Acton, Mass. or San Diego, CA (Hybrid)

About the Role

Key Responsibilities

• Define the UX research vision and roadmap for digital customer experiences.
• Align research priorities with business goals and product strategies.
• Partner with UX, Product, Marketing, and Engineering leaders to embed research into the product development lifecycle.
• Design and lead complex, mixed-method research studies (e.g., discovery, usability, journey mapping, concept testing).
• Collaborate with data science and analytics teams to synthesize qualitative and quantitative insights.
• Manage multiple research projects simultaneously, balancing rigor with agility.
• Drive updates to Qualtrics CX surveys and dashboards, and communicate findings to leadership.
• Translate research findings into compelling narratives and visual frameworks that drive decision-making.
• Facilitate cross-functional workshops and ideation sessions to align teams around user needs.
• Mentor and guide UX researchers, providing feedback on study design, execution, and deliverables.
• Foster a culture of continuous learning, collaboration, and excellence within the research team.
• Contribute to hiring, onboarding, and scaling the research function.
• Promote best practices in UX research across the organization.
• Collaborate with Human Factors, Content Strategy, Instructional Design, and UX Design to elevate the overall user experience.
• Continuously evolve research methods, tools, and processes to meet the needs of a growing global organization.

Requirements

• Minimum of 8+ years of experience in UX research, with a strong portfolio demonstrating strategic impact.
• Bachelor's degree or higher in Experimental Psychology, Human-Computer Interaction, Design, or a related field.
• Expertise in both qualitative and quantitative research methods.
• Strong experience with tools such as Qualtrics, Figma, Miro, JIRA, and data visualization platforms.
• Proven ability to influence senior stakeholders and drive product strategy through research.

Nice to Have

• Experience in med tech, healthcare, or regulated industries.
• Familiarity with diabetes care and medical device development processes.
• Experience working in agile environments and with digital CX or IT teams.
• Strong storytelling and visual communication skills.
• Demonstrated ability to mentor and lead other researchers, fostering a culture of excellence and continuous learning.

Qualifications

• Educational background in Experimental Psychology, Human-Computer Interaction, Design, or related fields.

Benefits & Perks

• The US base salary range for this full-time position is $167,550.00 - $251,325.00.
• Role is eligible for hybrid working arrangements with at least three days per week on-site.
• Additional benefits may include bonus, equity, and other perks (not specified in detail).