Principal UX Researcher - Product & Experience

About the Role

Key Responsibilities

• Lead UX research efforts for complex, high-impact initiatives across multiple products or business units and develop long-term research roadmaps aligned with company goals.
• Design, plan, and conduct qualitative and quantitative research methods such as ethnographic studies, usability testing, surveys, diary studies, and field research to understand user behaviors, needs, and motivations.
• Establish research guidelines by enabling teams of product and UX leaders through research toolkits, standards, and guides.
• Partner closely with Product Management, Design, Engineering, Marketing, and Data Science teams to integrate research findings into product planning and decision-making.
• Deliver compelling insights through reports, presentations, and storytelling to inspire product innovation and support executive-level decisions.
• Mentor junior researchers and help establish best practices and research standards across the UX organization.
• Manage vendor relationships and tools to enable UX research across the digital ecosystem.
• Represent the UX discipline in strategic conversations, contribute to the UX research community, and advocate for a user-centered culture.

Requirements

• 8-10 years of experience in UX research, human-centered design, or related fields.
• Demonstrated experience leading research for complex, large-scale digital products.
• Expertise in both qualitative and quantitative research methodologies.
• Proven ability to turn ambiguous questions into clear research plans.
• Exceptional communication, storytelling, and collaboration skills.
• Experience influencing executive stakeholders and cross-functional teams.
• Master's or Ph.D. in Human-Computer Interaction, Cognitive Psychology, Anthropology, Sociology, or related field (preferred but not required).

Nice to Have

• Experience working in agile, fast-paced product environments.
• Deep knowledge of accessibility, inclusive design, or emerging technologies such as AI/ML, AR/VR.
• Background in consumer-driven domains.

Qualifications

• Master's or Ph.D. in Human-Computer Interaction, Cognitive Psychology, Anthropology, Sociology, or related field (preferred but not required).

Benefits & Perks

• Comprehensive health benefits including medical, dental, and eye care coverage.
• Fertility, surrogacy, and adoption assistance.
• Disability and life insurance.
• 401(k) plan with company match and immediate vesting.
• Nine free virtual doctor's appointments through Teladoc.
• Twelve free annual therapy sessions through Spring Health.
• Generous Paid Time Off (PTO) and nine paid holidays per year.