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Product Analyst II

Altice USA

Bethpage, NY
Full Time
Mid Level
93k-152k
20 days ago

Job Description

About the Role

The Product Analyst II will join a rapidly growing Product Operations team at Optimum, a leader in connectivity services, responsible for delivering exceptional customer experiences through product quality and operational process optimization. The role involves developing data pipelines, dashboards, KPIs, and automation to enhance connectivity experiences and support product development and growth. Optimum emphasizes a culture of taking ownership, transparency, community, and expertise, fostering collaboration, innovation, and continuous learning.

Key Responsibilities

  • Develop and maintain dashboards to monitor product performance and key metrics.
  • Collaborate with product managers, designers and engineers to define and track product success metrics.
  • Analyze user behavior to identify trends, pain points and opportunities for improvement.
  • Contribute to the development of the data pipeline for product telemetry.
  • Manage and improve data collection processes to ensure data quality and consistency.
  • Translate data insights into actionable recommendations for product development and growth.
  • Provide ad-hoc analysis to support decision making for cross-functional teams.
  • Identify and communicate opportunities for improving product adoption and retention.
  • Monitor and analyze funnels to optimize conversion rates and reduce drop-offs.
  • Work with engineering to ensure accurate tracking and tagging of product events.
  • Enable exceptional customer experiences for IP Video Services offered to B2C and B2B customers.
  • Identify and implement improvements to improve customer communication and reduce contact rates.
  • Establish a feedback loop with internal/external stakeholders to drive continuous improvement.
  • Ensure rigorous testing and validation processes to maintain high product quality and reliability.
  • Plan and execute product launches, ensuring seamless coordination with all relevant teams.
  • Introduce capabilities to do effective A/B testing of releases across test populations.
  • Provide training and support to team members on best practices, data tools and processes.
  • Drive innovation by identifying and implementing new tools, technologies and methodologies.
  • Provide regular updates to stakeholders on product operations, performance and strategic initiatives.

Requirements

  • Minimum 3-5 years of experience in product analytics, data analysis or similar role.
  • Bachelor's degree in Data science, Statistics or Computer Science.
  • Proficiency in data visualization tools like Tableau or Power BI.
  • Strong skills in analyzing large data sets using SQL or similar languages.
  • Experience with programming languages such as Python or R for advanced analytics.
  • Familiarity with A/B testing framework and methodologies.
  • Effective communication and presentation skills, with the ability to convey data insights.
  • Ability to define and measure key performance indicators aligned with business goals.
  • Experience with product delivery tools like Jira and Confluence.
  • Demonstrated experience solving performance and data issues by applying experience/knowledge.
  • Familiarity with metrics like customer acquisition, retention, engagement and churn, particularly as they relate to product performance.
  • Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction.

Nice to Have

  • Knowledge of web and mobile analytics tools.
  • Experience working with event tracking systems and tagging implementations.
  • Strong statistical analysis and hypothesis testing skills.
  • Background in quality assurance or testing and validation processes.
  • Experience conducting user testing and gathering feedback to improve the user experience.
  • Understanding of data modeling and interpreting large data sets to generate actionable insights.

Qualifications

  • Educational background in Data science, Statistics or Computer Science.

Benefits & Perks

  • Competitive salary ranging from $92,534 to $152,021 per year.
  • Pay is based on skills and experience.
  • Additional benefits may be offered, though not specified in the description.

Working at Altice USA

Optimum's culture is built on four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. The company values proactive problem-solving, open and honest communication, collaboration, innovation, continuous learning, and delivering top-quality products and services. These principles foster an environment of trust, community, and excellence.

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Job Details

Posted AtJul 7, 2025
Job CategoryProduct Analytics
Salary93k-152k
Job TypeFull Time
ExperienceMid Level

Job Skills

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About Altice USA

Website

alticeusa.com

Company Size

10000+ employees

Location

Bethpage, NY

Industry

Management of Companies and Enterprises

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