Product & Application Release Manager

Telx

Ashburn, VA

Full Time

Senior

120k-130k

6 days ago

Job Description

About the Role

We are seeking a Release Manager to oversee the planning, coordination, and execution of software releases for our Global Portal. The ideal candidate will be responsible for managing the end-to-end release lifecycle, ensuring the timely and high-quality delivery of enhancements, bug fixes, and new features. This role bridges the gap between product, engineering, QA, DevOps, and customer success teams, ensuring that all customer portal releases are well-coordinated, risk-assessed, and aligned with broader business goals.

Key Responsibilities

Define and manage the release calendar for the Global Portal, coordinating across teams and regions.
Collaborate with product managers, engineering, QA, and business stakeholders to plan release content and scope.
Identify and manage release dependencies with other teams or systems.
Oversee the execution of release plans, including validation, packaging, deployment, and rollback strategies.
Facilitate go/no-go meetings and ensure all required approvals and sign-offs are secured.
Ensure smooth production deployments across all portal environments (e.g., staging, QA, UAT, prod).
Monitor release-related risks and escalate blockers or issues promptly.
Maintain contingency plans and coordinate hotfixes or patch releases as needed.
Define and improve release governance, automation, and change management processes.
Drive continuous improvement initiatives focused on speed, quality, and reliability of portal releases.
Act as the single point of contact for all release-related communications.
Provide regular status updates to leadership and stakeholders.
Maintain comprehensive documentation of release notes, schedules, and outcomes.
Work closely with UX, customer support, localization, security, and compliance teams to ensure release readiness.
Support global rollouts and regional customizations in line with localization and regulatory requirements.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in release management, preferably for customer-facing portals or SaaS platforms.
Strong understanding of Agile/Scrum, CI/CD pipelines, DevOps practices, and version control (e.g., Git).
Experience with tools such as Jira, Confluence, Jenkins, Azure DevOps, or similar.
Familiarity with service ticketing and user management systems (e.g., Salesforce, ServiceNow, or custom platforms).
Excellent communication, coordination, and stakeholder management skills.

Nice to Have

Experience with global portals and interconnected legacy system migrations.
Knowledge of web accessibility standards, internationalization (i18n), and compliance (e.g., GDPR).
PMP, ITIL, or SAFe certification is a plus.

Qualifications

Educational background in Computer Science, Information Technology, or related fields.

Benefits & Perks

Highly competitive compensation package.
Excellent benefits and a supportive, inclusive environment.
Development opportunities to build a rewarding and successful career.

Working at Telx

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. The company values innovation, collaboration, and supporting its employees' growth. The IT team is at the heart of the business, constantly developing, deploying, and supporting vital networks and data services that drive business performance and improve life for customers around the globe. The environment is rapidly evolving, encouraging team members to challenge the status quo and contribute ideas.

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