Product Development Marketing Specialist

About the Role

Key Responsibilities

• Identify and manage new service offerings via ITIL Service Lifecycle best practices.
• Analyze and evaluate internal business plans and prepare business cases including financial forecasting, market analysis, and feasibility analysis.
• Perform and analyze operational strategies for Vendor Management, Resource Planning, and Capacity Planning across multiple services.
• Collaborate with technical subject matter experts, customers, and senior managers to develop plans for supporting new products and integrating support into standard operating procedures.
• Maintain current knowledge of IT technology trends and evaluate service needs to meet customer requirements.
• Coordinate staffing and resource planning with internal teams and stakeholders during project execution.
• Conduct customer demand analysis for new services and prepare business case justifications with financial modeling and risk assessments.
• Perform financial analysis such as Total Cost of Ownership and Analysis of Alternatives to ensure optimal solutions.
• Develop operational agreements, project plans, and rate structures based on research and analysis.
• Ensure service catalog and support plans are populated and aligned with service delivery and management strategies.
• Manage the service development lifecycle, assess and report on service portfolio performance, and create reports for financial and operational management.
• Evaluate Service Level Agreements and support marketing and communication activities in collaboration with Service Owners.
• Develop and maintain service agreements, parameters, and transition plans for new and existing services.
• Use project management tools to plan, schedule, and manage project milestones, dependencies, and resources.
• Lead meetings, support project deliverables, and provide weekly updates for program reviews and executive reporting.

Requirements

• Ability to develop strategic and creative marketing plans based on existing products, market needs, and new developments.
• Understanding of product financials, including advising service owners on corrections and improvements.
• Proficiency in technical IT language and ability to translate it into business terms.
• Experience with Microsoft Power BI for data analysis and reporting.
• Financial acumen including preparing business cases, ROI calculations, and Net Present Value assessments.
• Minimum of 10 years' experience with a Bachelor's Degree and four years of relevant job-specific tasks.
• Ability to pass a Public Trust Background Check.
• Proficiency with Microsoft Office Suite: Outlook, Teams, Excel, PowerPoint, SharePoint.
• Knowledge of ITIL framework and Scaled Agile Framework (SAFe).
• Experience with Power BI and/or Tableau.

Nice to Have

• Current USDA Public Trust clearance.
• Master's Degree in a relevant field.

Qualifications

• Bachelor's Degree in a relevant field.
• At least 10 years of relevant experience performing job-specific tasks.

Benefits & Perks

• Not explicitly specified in the description.