Product Manager

About the Role

Key Responsibilities

• Be an integral part of defining the product strategy for SpotOn restaurant software suite.
• Own and manage the product roadmap, making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision, challenging assumptions and looking for bold ways to solve customer problems.
• Partner closely with cross-functional teams—including Engineering, Design, Marketing, Data Science, Ops, and GTM—to gather input, align priorities, and deliver impactful solutions.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.
• Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.
• Cultivate strong relationships with internal stakeholders and external partners, acting as the product's advocate and voice of the customer.
• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Requirements

• 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software.
• Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms.
• Technically fluent—you can engage effectively with engineers, understand APIs and systems architecture at a high level, and are comfortable discussing trade-offs in implementation.
• A metrics-driven work style that leverages data to make informed decisions.
• Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and tradeoffs to cross-functional teams and stakeholders.
• Ability to put yourself in the customer's shoes to understand their needs and how they interact with our products.
• Ability to make decisions with imperfect information, lead without authority, and manage chaos, ambiguity, and complexity.
• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus.

Nice to Have

• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe).

Qualifications

• Educational background is not explicitly specified, but relevant experience and skills are emphasized.

Benefits & Perks

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with professional development