Product Manager

About the Role

Key Responsibilities

• Define and champion the vision for an effortless and intuitive device setup and onboarding experience within our mobile app, always grounded in data-driven insights.
• Deeply understand customer needs through qualitative and quantitative research, user testing, and direct feedback. Identify pain points and opportunities to reduce friction and build trust from day one, leveraging analytics to pinpoint key areas for improvement.
• Collaborate closely with UX, Product Analysts, and Engineering as a true partner. Own the 'what' and 'why,' and work iteratively side-by-side to discover the 'how,' fostering an environment where the best ideas win.
• Translate complex technical requirements into clear user stories and product specifications, ensuring our UX & engineering teams can build effective and scalable solutions.
• Rigorously test, learn, and iterate on new features and improvements, embracing a 'lean and nimble' approach to continuously enhance the user journey. Define key metrics, analyze performance data, and measure impact to inform future iterations.
• Prioritize ruthlessly based on customer impact, business value, and strategic alignment, understanding that not everything can be built at once.
• Proactively communicate roadmaps, progress, and key learnings to stakeholders across the organization, translating complex data into understandable narratives and trade-off decisions.
• Be a proactive problem-solver, ready to pivot quickly to address new opportunities or challenges in a fast-paced, agile environment, always with an eye on objectives and current performance.

Requirements

• 3-5 years of product management experience, ideally within a mobile app or IoT context.
• Customer-obsessed with a genuine interest in understanding user behavior and pain points.
• Strong analytical mindset, comfortable with identifying relevant metrics, analyzing data, and drawing actionable conclusions.
• Growth mindset and a 'proud but dissatisfied' attitude, always seeking to raise the bar.
• Collaborative team player with 'no ego,' open to feedback and focused on outcomes.
• Experience working in an agile environment with continuous delivery and rapid iteration.
• Proven track record of successfully launching and iterating on product features that drive user engagement and satisfaction.
• Excellent communication skills, able to articulate complex ideas clearly and concisely to diverse audiences.
• Experience with IoT device setup flows and/or mobile app onboarding is a strong plus.

Nice to Have

• Experience with IoT device setup flows and/or mobile app onboarding.

Benefits & Perks

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for you and your family.
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, provide networking, mentoring, and development opportunities, and advocate for change.