Product Manager - Digital Experience Platform

About the Role

Key Responsibilities

• Define and manage the product roadmap across multiple platform modules and user types
• Translate user and business needs into clear product requirements, epics, and user stories
• Lead the prioritization and grooming of product backlogs in collaboration with development teams
• Collaborate with cross-functional stakeholders in operations, customer success, marketing, and training to ensure alignment and drive adoption
• Work closely with project managers to ensure on-time, high-quality delivery of product features
• Conduct user research, interviews, and usability testing to gather insights and validate product direction
• Create and deliver internal and external documentation for new features and enhancements
• Develop metrics and KPIs to measure feature usage, engagement, and adoption over time
• Advocate for user needs while balancing technical constraints and business objectives

Requirements

• 3-5+ years of experience in product management, digital platforms, or software delivery
• Demonstrated experience managing cross-functional product roadmaps
• Strong collaboration skills and ability to work across departments and functions
• Bachelor's degree in business, technology, design, or a related field (or equivalent experience)
• Experience with HOA software, community association management platforms, or property tech (preferred)
• Experience working with resident-facing or service delivery platforms (preferred)
• Background in customer success, training, or tech adoption strategy (preferred)
• Familiarity with agile delivery environments (preferred)
• Proven ability to own and evolve a digital product from planning through adoption
• Strong understanding of user-centered design, agile delivery, and iterative development
• Excellent communication and facilitation skills across technical and non-technical audiences
• Ability to manage competing priorities and align stakeholders around product decisions
• Familiarity with tools like Jira, Confluence, Figma, or equivalent product platforms
• Strong analytical skills; experience defining and tracking product success metrics
• Comfortable working with outsourced or remote development teams
• Ability to work both strategically and tactically in a fast-paced, evolving environment

Nice to Have

• Experience with HOA software, community association management platforms, or property tech
• Experience working with resident-facing or service delivery platforms
• Background in customer success, training, or tech adoption strategy
• Prior experience in agile delivery environments
• Familiarity with third-party integrations and modular platform design
• Proven ability to translate complex workflows into intuitive digital experiences

Qualifications

• Bachelor's degree in business, technology, design, or a related field
• 3-5+ years of experience in product management, digital platforms, or software delivery
• Experience managing cross-functional product roadmaps
• Experience with tools like Jira, Confluence, Figma (preferred)

Benefits & Perks

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and Educational Assistance