Product Manager, Internet

About the Role

Key Responsibilities

• Owns product experience end-to-end for products or features with moderate complexity and scope, including creating, managing, maintaining, and communicating product vision and roadmap.
• Partner with Commercial, Marketing, Reporting & Data Analytics, UX, Frontline, and others to identify opportunities, analyze customer experience, and recommend solutions aligned with organizational OKRs.
• Use customer insights to inform product strategy, prioritize features, and build deeper understanding of customer needs.
• Conduct cost-benefit, ROI, and NPV analysis with cross-functional teams to support investment decisions.
• Communicate and influence at VP level and below through presentations on product and experience flow.
• Monitor product health and success metrics through ongoing analysis and reporting.
• Contribute to a customer-first environment and culture.
• Cultivate relationships across enterprise teams, delegate responsibilities, and manage work to transform ideas into deliverables.
• Guide teams through enterprise processes, navigate waterfall and agile methodologies, and create end-to-end delivery schedules.
• Track progress, analyze deviations, and communicate status, issues, and risks to stakeholders.
• Ensure documentation is complete, reviewed, and shared for operational maintenance.
• Manage product backlog, prioritize features based on OKRs and analysis, and collaborate with architecture and development teams.
• Support product design, development, testing, and release by providing requirements, clarifications, and making scope trade-offs.
• Identify and communicate challenges, make informed trade-offs, and escalate issues beyond influence.

Requirements

• Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience; advanced degree preferred.
• At least 4 years of Product Management or Project/Program Management experience delivering medium business/technology initiatives.
• Ability to communicate effectively with leadership and influence cross-functional teams.
• Strong skills in analyzing product use data and requirements elicitation.
• Experience with collaboration and facilitation across diverse audiences.
• Attention to detail and ability to communicate at all organizational levels.
• Strategic thinking, creative problem solving, and understanding of customer experience.
• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Nice to Have

• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP).

Benefits & Perks

• Competitive base salary and compensation package including annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Comprehensive health benefits including medical, dental, and vision insurance.
• Flexible spending account, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, and childcare subsidy.
• Additional perks such as mobile service & home internet discounts, pet insurance, transit programs, tuition assistance, disability, and voluntary insurance options.
• Opportunities for career growth within a culture that values development and internal mobility.