Product Manager, Internet

About the Role

Key Responsibilities

• Owns product experience end-to-end for products or features with moderate complexity and scope, including creating, managing, maintaining, and communicating product vision and roadmap.
• Partner with Commercial, Marketing, Reporting & Data Analytics, UX, Frontline, and others to identify and analyze areas of opportunity and recommend solutions aligned with organizational OKRs.
• Use customer insights to inform product strategy, roadmap, and priorities, actively building deeper insights with customers and understanding their needs.
• Conduct cost-benefit, ROI, and NPV analysis with partners to support prioritization and decision-making.
• Communicate, influence, and present ideas and recommendations at VP level and below, including delivering product and experience flow presentations.
• Monitor product health and success metrics through ongoing analysis and reporting.
• Guide cross-functional teams through enterprise processes, including planning, delivery, risk mitigation, and documentation.
• Translate product strategy into detailed requirements, manage product backlog, and prioritize based on OKRs and analysis.
• Collaborate with architecture and development teams to incorporate technical debt considerations and long-term investments.
• Support frontline, PR, marketing, and commercial teams with product knowledge and documentation.
• Make final decisions on scope, experience prioritization, and trade-offs during design, development, testing, and release.
• Identify and communicate challenges to stakeholders, making educated trade-offs and raising issues beyond influence when necessary.
• Develop positive relationships with technical and non-technical teams across the enterprise and external vendors.
• Maintain professional knowledge through workshops, publications, networking, and customer feedback sessions.
• Perform other duties or projects as assigned by management.

Requirements

• Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience; advanced degree preferred.
• At least 4 years of Product Management or Project/Program Management experience delivering medium business/technology initiatives.
• Ability to communicate effectively with leadership and influence cross-functional teams.
• Strong skills in analyzing and synthesizing product use data.
• Proficiency in requirements elicitation and clear communication tailored to different audiences.
• Experience collaborating and facilitating across diverse groups.
• Strong attention to detail and ability to think and communicate at all organizational levels.
• Strategic, creative problem-solving skills.
• Solid understanding of customer experience principles.
• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Nice to Have

• Product Owner Certification (CSPO)
• Agile Certified Practitioner (PMI-ACP)

Benefits & Perks

• Competitive base salary and compensation package including stock grants, employee stock purchase plan, and 401(k).
• Annual bonus target of 15%.
• Comprehensive health benefits including medical, dental, and vision insurance.
• Paid time off, up to 12 paid holidays, parental and family leave, and family building benefits.
• Additional perks such as mobile service and home internet discounts, pet insurance, transit programs, tuition assistance, and more.
• Opportunities for career growth and professional development.