Program Manager

LegalZoom

Austin, TX

Full Time

Senior

88k-114k

30 days ago

Job Description

About the Role

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts. As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further. With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Key Responsibilities

Lead Strategic Initiatives: Identify, scope, and drive cross-functional programs that support key operational and financial objectives across Partner Management and Customer Success teams.
Operationalize OKRs: Translate strategic objectives into structured, actionable programs with clear timelines, ownership, and outcomes.
Maintain Organizational Cadence: Drive the rhythm of execution by managing program timelines, milestones, and interdependencies across departments.
Create Executive-Ready Reporting: Deliver consistent, data-informed reporting on program performance, risks, and impact to senior stakeholders.
Ensure Accountability & Alignment: Align stakeholders across teams, clarify roles and responsibilities, and create accountability structures to ensure initiatives stay on track.
Drive Decision-Making Through Data: Use analytical insights to evaluate trade-offs, prioritize initiatives, and ensure resources are directed to the highest-impact opportunities.
Enable Scalable Execution: Build scalable processes and governance models that streamline execution and improve cross-functional coordination.
Act as Strategic Connector: Serve as the central link between strategy and execution, ensuring that high-level ideas translate into results that move the business forward.

Requirements

7+ years of experience in program management, strategic operations, or business planning in a complex, cross-functional environment.
Proven track record of leading strategic initiatives from conception through execution with measurable business impact.
Strong analytical skills with the ability to interpret data, develop insights, and inform strategic decisions.
Expertise in translating high-level objectives into clear, actionable plans with defined KPIs and accountability structures.
Excellent written and verbal communication skills, including experience preparing materials for executive audiences.
Ability to build trusted relationships across levels and functions, influencing without authority.
Strong organizational and prioritization skills; capable of managing multiple complex initiatives simultaneously.
Experience with OKR frameworks, project management tools (e.g., Asana, Jira, Smartsheet), and performance dashboards.
Background in Customer Success, Partner/Vendor Operations, or B2B services is a plus.
Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

Nice to Have

Background in Customer Success, Partner/Vendor Operations, or B2B services.

Qualifications

Experience in program management, strategic operations, or business planning.
Proven ability to lead strategic initiatives from conception through execution.
Strong analytical skills and experience with data interpretation.
Experience with OKR frameworks and project management tools.

Benefits & Perks

Annual salary range of $87,800 - $113,750, depending on factors such as location, experience, and skills.
Annual bonus, incentive bonus, and/or restricted stock units may be provided.
Medical, Dental, Vision Insurance
401k with Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Wellness benefits including Fertility, Mental Health, One Medical, and wellness reimbursement of up to $250.

Working at LegalZoom

LegalZoom is a remote-first company committed to diversity, equality, and inclusion. We foster a culture where every voice matters, and we aim to democratize the law and make a positive impact on society.

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