Program Manager, Digital Commerce

About the Role

Key Responsibilities

• Partner and collaborate across functions (e.g., IT, Customer Care), divisions, and regions to align strategy, priorities, and roadmaps
• Own and evolve the Digital Commerce playbook, governance model, and SOPs for onboarding divisions and regions, enabling global scalability and consistency
• Develop and manage program-level plans, timelines, budgets, roles/responsibilities, communication plans, and program documentation (newsletters, SharePoint sites, wikis, etc.)
• Partner with the Project Manager to ensure project execution aligns with program-level goals and governance standards
• Identify risks and develop mitigation strategies to ensure delivery of expected results across strategic programs
• Provide updates to management and stakeholders on progress through regular and ad hoc communications
• Develop and deliver program awareness, best practices, and recommendations to management and stakeholders
• Stay current with industry best practices in program and project management by participating in external organizations, conferences, and seminars

Requirements

• BS or MS degree in a related discipline
• 5+ years of relevant experience
• Experience working in large, complex enterprise environments
• Demonstrated experience running projects within an agile framework and methodology
• Strong communication skills-both written and verbal-with the ability to influence at all levels of the organization
• Strong analytical and problem-solving skills
• Proven experience working in a regulated environment with quality systems, including strong documentation skills
• Self-motivated, adaptable, and comfortable operating in a dynamic environment

Qualifications

• Educational background with a BS or MS degree in a related discipline