Program Manager - Issue Management

About the Role

Key Responsibilities

• Address product and process excursions through end-to-end issue management and containment, minimizing customer impact and disruptions to HPE processes.
• Manage product issues through the containment process, engaging cross-functional team members for root cause analysis, resolution, and recovery.
• Perform risk analysis with team members and define/implement mitigation and avoidance actions.
• Implement robust corrective and preventive actions (CAPA) to prevent recurrence of issues identified in excursions and data analysis.
• Drive product and process improvement projects to enhance customer experience.
• Drive innovation and integration of new technologies to improve internal processes.
• Manage and lead programs involving multiple functions and project teams to develop and implement components of a product or service.
• Develop schedules, critical deliverables, budgets, resource plans, and support requirements for assigned programs.
• Coordinate activities of project teams and development partners; track progress and adjust schedules and resources as needed.
• Communicate program progress, escalations, and issue analysis to stakeholders; collaborate with management and partners to resolve issues and ensure adherence to budgets and schedules.
• Lead and mentor less-experienced staff members.

Requirements

• Bachelor's or Master's degree in Business Management, Quality Management, Engineering, Computer Sciences, or equivalent.
• 4-6 years of experience in project management or quality-related activities.
• Project Management experience (PMP/PMI certification preferred).
• Strong Quality / Lean Six Sigma experience (ASQ or other quality certifications preferred).
• Excellent written and verbal communication skills; mastery in English and local language.
• Experience using project planning tools and software to create, manage, and track project results.
• Strong analytical and problem-solving skills.
• Experience coordinating and directing matrixed teams and resources.
• Ability to create and manage program schedules, budgets, and resource plans.
• Effective communication and negotiation skills at management levels.

Nice to Have

• Additional skills such as accountability, action planning, active learning, active listening, agile methodology, design thinking, empathy, growth mindset, managing ambiguity, and others listed in the description.

Qualifications

• Educational background in Business Management, Quality Management, Engineering, or Computer Sciences.
• 4-6 years of relevant experience.
• Project Management certification (PMP/PMI) preferred.
• Quality certifications such as Lean Six Sigma (ASQ) preferred.

Benefits & Perks

• Health & Wellbeing programs supporting physical, financial, and emotional health.
• Personal & Professional Development programs to help reach career goals.
• Unconditional inclusion and a flexible work environment that values diversity and individual uniqueness.