Programmatic Solutions Consultant, Amazon Ads

About the Role

Key Responsibilities

• Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
• Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
• Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
• Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
• Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers
• Onboarding new traders, delivering training on new product features, assisting with beta features, consulting on business strategy and planning, and developing campaign optimization recommendations
• Conducting deep dives to determine root causes of issues and informing customers of the best course of action
• Advocating for customers in internal forums, providing troubleshooting support, and propagating customer feedback to inform product and service design

Requirements

• 4+ years of experience in programmatic advertising in a consultative role, providing hands-on customer service
• Experience in digital advertising and client-facing roles
• Experience with annual brand and media planning
• Technical and operational experience with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
• Experience owning relationships with programmatic decision makers
• Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including onboarding, training, and presenting plans to leadership
• Bachelor's degree in marketing, communications, or equivalent work experience
• Fluency in English

Nice to Have

• Experience in e-commerce or online advertising
• Experience in omni-channel marketing, search engine marketing or search engine optimization
• Experience in digital analytics and/or DMP, CDP
• Vertical specialization within programmatic advertising (e.g., entertainment, automotive)

Qualifications

• Bachelor's degree in marketing, communications, or equivalent work experience
• 4+ years of experience in programmatic advertising in a consultative, customer-facing role

Benefits & Perks

• Competitive salary ranging from $59,400 to $127,000 depending on location and experience
• Equity, sign-on payments, and other forms of compensation as part of total rewards
• Medical, financial, and other benefits
• Flexible working hours and support for work-life balance
• Inclusive culture with employee-led affinity groups and ongoing learning experiences