PROJECT MANAGER

About the Role

Key Responsibilities

• Work with trainers, analysts and Executive stakeholders to document objectives and business cases and timelines
• Implement and monitor project execution and communicate the progress of each project, including achievement of project milestones
• Coordinate and facilitate project kick-off meetings and regular status meetings, utilizing project status reports with key stakeholders of each project
• Promote teamwork, cooperation, and mutual respect among call center staff
• Collaborate with team members and supervisors to share insights, best practices, and customer feedback
• Work together to achieve team and individual performance targets
• Celebrate achievements and milestones together as a team
• Foster and promote communication and collaboration across multiple business units and teams as a cross-functional leader
• Work with subject matter experts to articulate solution designs and approaches to project execution
• Develop and track risk mitigation, change control, change management, communication and quality assurance plans
• Manage multiple projects simultaneously and continuously prioritize critical activities
• Monitor and manage issue tracking and resolution within and around the project, elevating and communicating issues and roadblocks as needed
• Utilize collaboration tools to manage and secure all project communication and information
• Develop plans to meet stated project objectives (such as budget, timeline, stakeholders/resources, roles and responsibilities, milestones, etc.)

Requirements

• At least 2 years of experience in project management, preferably in a Human Resources or Learning and Development organization
• Project Management Professional (PMP) Certification
• Demonstrated experience coordinating multiple complex projects with numerous stakeholders across various levels of an organization
• Excellent communication skills (written and verbal)
• Excellent interpersonal and client service skills
• Excellent organizational skills and attention to detail
• Strong analytical thinking and problem-solving skills
• Proficient with project management software/tools (e.g., MS Project, Smartsheet, etc.)
• Bachelor's degree required

Nice to Have

• Experience in a Learning and Development environment
• Experience working with cross-functional teams
• Knowledge of project management methodologies and tools

Qualifications

• Bachelor's degree

Benefits & Perks

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday
• Discount programs