Project Manager

About the Role

Key Responsibilities

• Serve as the primary point of contact for new client onboarding initiatives.
• Coordinate cross-functional teams to ensure timely and accurate onboarding execution.
• Develop and maintain onboarding project plans, timelines, and status reports.
• Facilitate client training sessions and ensure all onboarding documentation is complete and accessible.
• Create, update, and maintain comprehensive documentation of internal processes and client-facing procedures.
• Collaborate with subject matter experts to ensure accuracy and clarity in all documentation.
• Implement version control and ensure documentation is aligned with compliance and quality standards.
• Engage with clients to understand evolving needs and identify opportunities for future enhancements.
• Conduct regular feedback sessions and translate client insights into actionable development ideas.
• Partner with product and development teams to prioritize and scope new initiatives.
• Manage multiple concurrent projects with varying timelines and deliverables.
• Monitor project performance using appropriate tools and techniques.
• Proactively identify risks and develop mitigation strategies.

Requirements

• Bachelor's degree, or equivalent work experience.
• Eight to ten years of experience in project management activities.
• Considerable knowledge of assigned business line or functional area.
• Demonstrated management and leadership skills.
• Strong organizational and analytical skills.
• Advanced knowledge of project management.
• Ability to identify and resolve exceptions and to analyze data.
• Excellent verbal and written communication skills.

Nice to Have

• Master's degree preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• Eight to ten years of project management experience.

Benefits & Perks

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.