Project Manager

About the Role

Key Responsibilities

• Lead and manage small projects that support product, business, and process goals across cross-functional teams.
• Collaborate with product owners and senior product owners on larger initiatives, contributing to planning, documentation, and coordination efforts.
• Partner with the Technology PMO to support development workstreams, including the expansion of pilot efforts into scalable technology enhancements.
• Track project progress, update timelines and deliverables, and monitor project health to ensure work stays on target.
• Translate business needs into clear and actionable user stories for technology partners.
• Provide initial troubleshooting and triage support for internal stakeholders, helping assess and manage issues before involving technical resources.
• Support process improvement efforts by applying project management best practices and methodologies such as Lean Six Sigma and Design Thinking.
• Coordinate across stakeholders from product, technology, and business operations to ensure alignment and clarity throughout project execution.
• Assist with user acceptance planning, issue tracking, and the resolution of risks and blockers.
• Contribute to a collaborative, solutions-oriented culture that values continuous learning, transparency, and operational excellence.

Requirements

• Bachelor's degree or higher.
• 3-5 years of progressive business experience with responsibility in a fast-paced work environment.
• Strong written and verbal communication skills; able to clearly translate business needs into requirements.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet tight deadlines.
• Proven collaborator who thrives in cross-functional team settings.
• Attention to detail and a proactive mindset for identifying risks and resolving issues.
• Ability to provide initial troubleshooting and triage support to internal stakeholders.
• Experience using project and collaboration tools such as Jira, Confluence, Excel, Power BI, Visio, and Microsoft Project.
• Familiarity with Agile practices and project delivery methods.

Nice to Have

• Process and program management certifications such as CAPM, PMP, Certified Scrum Master, Lean Six Sigma, or Design Thinking training.
• Experience with Project Management tools such as Jira is highly preferred.
• Exposure to Salesforce.

Qualifications

• Educational background includes a Bachelor's degree or higher.

Benefits & Perks

• World-class benefits and highly competitive compensation.
• Disproportionate rewards for top performers.
• Hybrid work environment offering flexibility and support.
• Generous PTO, 401k match up to $7,200 per year, opportunity to purchase company stock at a discount, and more.