Project Manager - Enterprise Contact Center

Stanford Health Care

Newark, NJ

Full Time

Mid Level

54/hr-72/hr

3 days ago

Job Description

About the Role

The Project Manager - Enterprise Contact Center at Stanford Health Care is responsible for researching, developing, and producing financial and management reports, conducting market and strategic business analysis, and supporting business development and strategic planning initiatives. The role involves evaluating data, analyzing performance, and developing methodologies for tracking and reporting the performance of new programs to support the organization's growth and strategic goals.

Key Responsibilities

Access and analyze institutional and professional cost and revenue data, market share data, and clinical volume data to evaluate and project potential performance and risk associated with multi-year business plans for new or expanding business development plans.
Conduct market, financial, demographic, and clinical utilization research from various software resources to support business development and strategic planning projects and presentations.
Coordinate with department staff to develop regular quarterly, semi-annual, and annual reports on performance to plan and oversee the production and distribution of these reports.
Develop and maintain databases on cost and profitability indicators to track and support program planning and assessment processes.
Develop detailed, multi-year business plan information for proposed programs including goals, specific actions, timelines, metrics, and measures for ongoing tracking, investment requirements, and economic performance over time.
Document financial planning and market analysis findings, including underlying assumptions and key methodology notes.
Extract relevant data elements from various systems and sources for business planning and analysis, including clinical volume, facility metrics, reimbursement methods, financial performance/projections, market share, and demographic data.

Requirements

Bachelor's degree in a clinical or life science-related discipline/field from an accredited college or university.
Four (4) years of progressively responsible and directly related work experience.
Ability to conduct analysis and formulate conclusions.
Ability to make effective oral presentations and prepare concise written reports for various audiences.
Ability to plan, organize, prioritize, work independently, and meet deadlines.
Ability to solve technical and non-technical problems.
Ability to work effectively both as a team player and leader.
Ability to work well with individuals at all organizational levels.
Knowledge of computer systems and software used in the functional area.
Knowledge of financial concepts such as capital budgeting, discounted cash flow, financial statement analysis, and financial forecasting.
Knowledge of TSI decision support systems, databases, and other software tools.

Qualifications

Bachelor's degree in a clinical or life science-related discipline/field.

Benefits & Perks

Base pay scale generally starting at $54.22 - $71.84 per hour.
Salary will be set based on factors including experience, education, and training.

Working at Stanford Health Care

Stanford Health Care emphasizes delivering an exceptional patient and family experience through the C-I-CARE standards, which focus on patient-centered interactions. The organization values diversity, inclusion, and non-discrimination, encouraging applicants of all backgrounds, including veterans and people with disabilities, to apply. The organization promotes a collaborative environment where employees are expected to execute high standards of care and service.

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