Project Manager, Marketing Operations

About the Role

Key Responsibilities

• Own and manage the marketing project management tool, ensuring accuracy of communication, timelines, milestones, and deliverables.
• Lead execution of the marketing campaign calendar, coordinating across stakeholders.
• Collaborate on developing project charters, workflows, and approval paths.
• Enforce process governance while leading change management for new processes, tools, and technologies.
• Steward end-to-end execution across all marketing initiatives using a central project management tool.
• Manage internal socialization of campaigns, ensuring visibility and alignment across marketing and business functions.
• Facilitate leadership, legal, and stakeholder approvals to keep campaigns moving on time with high-quality deliverables.
• Track and reconcile marketing budgets, resource allocation, and vendor utilization to ensure efficiency and compliance.
• Oversee vendor onboarding and manage external agency integrations.
• Support compliance and risk management for marketing execution and vendor partnerships.
• Manage PO / Accounting process, including vendor invoicing, to ensure vendors are paid on time and accurately.
• Serve as a central connector across internal marketing teams and external agency/supplier contacts, as well as merchandising, operations, finance, and CX.
• Build strong relationships with agency counterparts, ensuring smooth collaboration and accountability.
• Lead clear and timely communication, alignment, and visibility across stakeholders at all levels.

Requirements

• 7+ years of project management or marketing operations experience, preferably in retail, finance, or multi-unit franchise environments.
• Proven track record of managing multiple large- and small-scale marketing programs, budgets, and cross-functional projects.
• Strong expertise with project management tools (Monday.com or similar).
• Demonstrated ability to manage change, enforce governance, and influence adoption of new processes.
• Excellent organizational, communication, and stakeholder management skills.
• Bachelor's degree in marketing, Business, Project Management, or related field; PMP or similar certification preferred.

Nice to Have

• Experience in retail, finance, or multi-unit franchise environments.
• PMP or similar certification.

Qualifications

• Bachelor's degree in marketing, Business, Project Management, or related field.
• 7+ years of relevant experience.

Benefits & Perks

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Outstanding career training, competitive performance incentives, and advancement opportunities.