Project Manager, Professional Services

Cvent

Mclean, VA

Full Time

Entry Level

about 1 month ago

Job Description

About the Role

Cvent has multiple opportunities for Project Managers on the Event 360 Professional Services Team supporting customers leveraging Cvent's Virtual and Onsite Solutions. The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role's metrics and activities. A successful candidate in this role is tech savy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market's thriving tech & event communities.

Key Responsibilities

Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform
Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project
Communicate and adhere to project milestones and internal metrics
Directly support and consult with customers on how to best leverage Cvent's Virtual and Onsite Solutions
Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
Work with strategic partners to ensure successful delivery of hardware and supplies onsite
Troubleshoot potential issues to ensure the customer's success at their event
Configure event specific technology prior to and onsite at customer events
Manage several concurrent projects
Work onsite to ensure success on the day of the event - up to 40% travel required

Requirements

Bachelor's degree required
1+ years of customer success or event planning experience
Excellent communication skills (verbal and written)
Ability to lift at least 50 pounds such as large boxes, printers, etc.
Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
Must be able to integrate knowledge across disciplines to ensure event execution success
Ability to work within a team to achieve goals
Strong business acumen, ethics and high integrity
Strong understanding of the onsite event management experience
Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software

Nice to Have

Preferred industry (event) and/or onsite technical event support

Qualifications

Bachelor's degree

Working at Cvent

Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market's thriving tech & event communities.

Apply Now