Project Manager with Contact Center Exp

Tata Consultancy Services

Austin, TX

Full Time

Senior

82k-130k

about 2 months ago

Job Description

About the Role

The role is for a Project Manager with experience in Contact Center domain knowledge, focusing on managing cross-functional projects independently. The position requires a Business Project Manager (not IS&T) with hands-on experience in project management tools and potentially involved in migration projects from On-premises to Cloud solutions.

Key Responsibilities

Manage cross-functional projects independently.
Coordinate and oversee contact center projects, ensuring timely delivery and quality.
Communicate effectively both in writing and verbally with stakeholders.

Requirements

Must have Contact Center domain knowledge.
Must have managed cross-functional projects independently.
Must have great written and verbal communication skills.
Must have hands-on experience with at least one project management tool like Wrike, MPP, or Teams.
PM should be Business PM (not IS&T).
Experience with migration projects from On-premises to Cloud solutions is a plus.