Sales Operations Analyst, Renewals

ice

Jacksonville, FL

Full Time

Mid Level

27 days ago

Job Description

About the Role

As part of the Renewal Desk team, you will be responsible for managing the renewal process and acting as a point of contact for a variety of customer needs, ensuring customer retention and account growth. You will be reporting to the Manager, Commercial Operations - Renewal Desk, in our Commercial Operations organization at ICE Mortgage Technology.

Key Responsibilities

Own customer renewals from initiation to close, including quotation and negotiating contracts
Retain and increase subscription revenue in existing customers
Update renewal forecast on a weekly basis and report up to management
Collaborate with Sales, Business Development, and Customer Success to develop strategies for upcoming renewals
Communicate directly with customers to answer questions and address issues through different channels
Ensure accurate data and reporting in CRM

Requirements

3+ years of experience in SaaS, in renewal account management
Great communication skills
Comfortable speaking with customers at all levels
Detail and process oriented, with excellent organizational skills to manage a high volume of renewals per quarter
Experience with Salesforce (Sales Cloud & CPQ)
Must be self-motivated, goal-oriented
Able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
Playing as a true team player, to collaborate cross-functionally in the customer's best interests, from our accounting, support, product, success, legal and sales teams