SAP Client Support Consultant

ADP

El Paso, TX

Full Time

Mid Level

20 days ago

Job Description

About the Role

ADP is hiring a GlobalView Application Services Consultant III. In this position, you will deliver configuration and consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. The role involves providing 2nd and 3rd level post-live issue resolution, ensuring clients experience world-class service, and supporting the company's core values of insightfulness, integrity, service excellence, innovation, and social responsibility. ADP is a global provider of cloud-based human capital management solutions, committed to diversity, equity, inclusion, and ethical business practices.

Key Responsibilities

Analyze support issues logged in accordance with clients' SLA.
Prepare functional specifications and change control requests, including design and configuration details.
Provide consulting services to client base.
Perform configuration and resolve client issues based on the ticketing system/CRM.
Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
Ensure client and support center documentation are maintained.
Deliver effective client communications and ticket management/resolution via CRM.
Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of the client's current offering.
Communicate effectively with ADP ancillary services.
Liaise with Service Delivery Coordinators / Account Management.
Attend client-facing meetings as required.
Apply specialist knowledge in country and/or functional area to improve solutions and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise.
Perform other related duties as assigned.

Requirements

3 - 5 years of proven hands-on SAP Payroll configuration / consulting experience in the U.S.
SAP certification or equivalent SAP work experience.
Subject Matter Expert in SAP Payroll/HR application experience with specific knowledge of enterprise/personnel structure, SAP Payroll configuration—rules and schemas, wage types, overpayment functionality, postings to finance, and US payroll processing methodology.

Nice to Have

Experience with SAP Payroll configuration and consulting in other regions or countries.
Additional certifications related to SAP or payroll systems.
Experience working in a client-facing consulting role.

Qualifications

Educational background not explicitly specified, but required experience and SAP certification or equivalent are essential.

Benefits & Perks

Opportunity to deliver impactful outcomes at scale.
Collaborative environment with curious learners and growth opportunities.
Supportive culture encouraging agility, learning from mistakes, and ownership.
Community involvement and support through ADP's philanthropic initiatives.
Commitment to equality and equity in the workplace.

Working at ADP

ADP fosters a culture that embraces core values such as insightfulness, integrity, service excellence, innovation, and social responsibility. The company values diversity, inclusion, and ethical standards, encouraging employees to listen, stay agile, learn from mistakes, and act with ownership and purpose. ADP promotes a down-to-earth environment that values ideas, innovation, and belonging.

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