Vice President of Engineering- Customer Relations, Growth and Marketing

About the Role

Key Responsibilities

• Set and execute the strategic agenda for the Customer Domain within Digital Technology, including customer data management, loyalty, personalization, and digital trust platforms.
• Lead the development and delivery of a robust technology roadmap that supports omnichannel engagement and customer data excellence.
• Drive the adoption of modern engineering practices, including automation, scalability, and continuous integration/delivery.
• Act as a visionary leader and role model, inspiring and developing a large team of engineers (internal and external) while attracting top talent.
• Collaborate closely with product counterparts to develop technical strategies aligned with business outcomes and customer experience goals.
• Represent IKEA externally and internally as a senior technology leader, advocating for innovation and digital transformation.
• Own the end-to-end technology lifecycle—from strategy and design to implementation, support, and operations—ensuring reliable and effective delivery.
• Monitor industry trends and emerging technologies to identify opportunities that enhance operational capabilities and customer experiences.
• Promote a culture of continuous learning, inclusion, and collaboration through Communities of Practice and Inner Source principles.
• Take shared ownership of business outcomes and act as the single point of contact for all technology aspects in the domain.

Requirements

• 15+ years of experience leading large, multi-disciplinary engineering teams across multiple locations.
• Proven track record of driving technological transformation in fast-paced, complex environments.
• Strong leadership and people development skills, with experience managing teams of similar size and impact.
• Deep understanding of agile development practices and modern software engineering principles.
• Passion for customer-centric technology, data, personalization, and digital trust.
• Ability to communicate verbally and in writing in US English.

Nice to Have

• Experience with customer data management, loyalty programs, and omnichannel engagement platforms.
• Experience in digital transformation initiatives and innovation advocacy.

Qualifications

• Relevant work experience in leading large engineering teams and digital transformation.

Benefits & Perks

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment