Savers / Value Village Careers - Community Donation Manager

About the Role

Key Responsibilities

• Ensure the Community Donation Center (CDC) is organized, clean, safe, and welcoming, maintaining donation flow, storage, and staging.
• Partner with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to facilitate a manageable supply flow.
• Engage with customers and donors to promote Savers' brand both in-store and in the community.
• Ensure donations are accurately weighed by classification and accounted for.
• Plan, track, and measure donation goals and results.
• Use the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage aligns with expected volume and donor traffic.
• Leverage Voice of the Customer Program to improve donor satisfaction.
• Lead, direct, and supervise the work of CDC Ambassadors, including recruiting, training, coaching, and recognizing team members.
• Develop a culture of appreciation for donors and donations, ensuring staff provide fast, friendly, respectful service.
• Assess and direct team activity to meet standards, and respond to donor questions, requests, and complaints.
• Educate store team members on Savers' brand and business model to promote community awareness.
• Drive grassroots efforts and promote awareness of the CDC, the company brand, and the benefits of donating.
• Partner with the Sourcing team to lead or assist in Fundrive events as needed.
• Network within the community through grassroots efforts to share the Savers story and promote community impact.

Requirements

• Excellent presentation skills.
• Mathematical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to lead and supervise a team of CDC Ambassadors.
• Ability to plan staffing needs and manage schedules.
• Ability to foster a positive, respectful, and values-driven workplace.

Nice to Have

• Experience in community outreach or nonprofit partnerships.
• Previous leadership or supervisory experience in retail or community service settings.

Qualifications

• Experience in customer service or community engagement preferred.
• Strong communication and interpersonal skills.

Benefits & Perks

• Comprehensive onboarding and training from day one.
• Bundled health plans including medical, Rx, dental, and vision.
• Company-paid life insurance.
• Programs for smoking cessation, diabetes management coaching, and on-demand care.
• A 401k plan with generous company matching contributions.
• Paid time off for leisure or hobbies.
• Range of mental health services.