Senior Community Manager

About the Role

Key Responsibilities

• Actively moderate and manage our closed Facebook community, ensuring a positive, supportive environment for all members
• Develop and implement an engaging content calendar that drives meaningful discussions, provides valuable company updates, and encourages member participation
• Develop strategies to deliver and accelerate community growth
• Monitor discussions, enforce community guidelines, and address member concerns or conflicts promptly and professionally
• Identify and build relationships with other community leaders to establish partnerships, share best practices, and expand our network
• Create and implement strategies to increase member engagement, participation, and retention through targeted initiatives and campaigns
• Track community metrics, analyze engagement trends, and provide regular reports on community health and growth opportunities
• Work closely with marketing, product, and customer success teams to ensure consistent messaging and leverage community insights

Requirements

• 5+ years experience in community management, preferably with Facebook Groups or similar closed community platforms
• Excellent written and verbal communication skills with the ability to adapt to our brand voice
• Strong interpersonal skills with the ability to build relationships both within the community and with external community leaders
• Experience with conflict resolution and community moderation best practices
• Self-starter with the ability to work independently while collaborating with cross-functional teams
• Data-driven approach to community growth and engagement strategies
• Passion for creating supportive online spaces where members feel valued and heard
• Experience using community management and social media analytics tools
• Ability to spot potential issues and escalate appropriately when needed

Nice to Have

• Experience with Facebook Groups or similar platforms
• Experience with community management and social media analytics tools
• Strong interpersonal skills and relationship-building abilities

Qualifications

• No specific formal educational qualifications specified in the description

Benefits & Perks

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)