Supervisor of Community Engagement & Outreach (New Haven)

About the Role

Key Responsibilities

• Recruit, train, and oversee a team of part-time ambassadors to represent the organization within the community.
• Develop and implement strategies to enhance the overall customer experience (CX) for community members and stakeholders.
• Build partnerships with local organizations, businesses, and key community stakeholders to support community engagement initiatives.
• Coordinate outreach events, workshops, and activities to foster community involvement and collaboration.
• Collaborate with internal teams to ensure alignment of community engagement efforts with organizational goals and objectives.
• Monitor and evaluate the impact of community engagement activities and partnerships and provide regular reports to the Community Engagement and Outreach Manager.
• Serve as a point of contact for community inquiries, feedback, and concerns, and ensure timely and effective responses.
• Stay informed about community trends, issues, and opportunities to identify areas for growth and improvement in community engagement strategies.
• Perform miscellaneous job-related duties as assigned.
• Work cooperatively with all levels of personnel.
• Attend in-service training, seminars or other opportunities for professional development as made available by CTtransit, and/or as assigned by Management.
• Remain flexible to provide support on nights, weekends, holidays & during emergencies to support our 24/7/365 operation.
• Travel and provide support to other departments and divisions with HR, Finance and other administrative technology related functions as assigned.
• Manage the coaching, training, discipline and/or commendations for all part-time ambassadors systemwide.
• Participate in the selection and interview process for all part-time ambassadors hired systemwide.
• Perform other duties and responsibilities as assigned.

Requirements

• A bachelor's degree with major coursework in marketing, communications, community development, public relations or a closely related field and one (1) year of relevant work experience.
• An equivalent combination of education, coursework, and work experience on a year-for-year basis can be substituted for the 4-year degree requirement.
• Proven experience in community engagement, outreach, or partnership building.
• Strong communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Proficient experience with MS 365, Office, Adobe Creative Suite.
• Excellent organizational and project management abilities, the ability to prioritize projects and to coordinate multiple initiatives simultaneously.
• Familiarity with customer experience principles and strategies to enhance stakeholder satisfaction.
• Ability to work independently and accurately in a fast-paced, deadline-oriented environment.
• A valid drivers' license is required. Individual may be required to travel in the course of their daily work.

Nice to Have

• Experience in recruiting, training, and managing volunteers or part-time staff.
• Knowledge of community resources, networks, and dynamics in the local area.
• Experience working in the public transportation or urban planning industry.

Qualifications

• A bachelor's degree in marketing, communications, community development, public relations or a closely related field.