Senior Advisor, Product Excellence

About the Role

Key Responsibilities

• Coach product managers on essential product management skills, including Voice of the Customer (VOC), backlog grooming, and go-to-market (GTM) strategies.
• Deliver comprehensive training programs to enhance product managers' competencies.
• Train product managers on effective VOC techniques to gather and analyze customer insights.
• Ensure product managers can translate VOC data into actionable product improvements.
• Implement best practices for backlog grooming to prioritize features and tasks effectively.
• Develop and execute successful GTM strategies and coach teams on tools and frameworks for product planning and launches.
• Organize workshops and seminars to develop product managers' skills and promote a culture of learning.
• Provide constructive performance feedback and establish systems for tracking skill development.
• Incorporate software tools like Jira and Confluence to streamline workflows and enable analytics.
• Synthesize key product analytics to guide strategy and establish data-informed practices.
• Standardize ways of working, communication, documentation, and reporting across teams.
• Manage and allocate resources effectively to develop global change programs and ensure timely delivery.

Requirements

• Experience in coaching product managers on core product management skills and strategies.
• Proficiency in training teams on VOC, backlog grooming, and GTM strategies.
• Strong ability to deliver training programs and facilitate workshops.
• Experience with product analytics tools such as Jira, Confluence, Tableau, and MySQL.
• Strong understanding of agile methodologies and best practices in product management.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with cross-functional teams and senior leadership.
• Experience in operational excellence, workflow optimization, and scaling processes.
• Ability to synthesize data into actionable insights and drive decision-making.
• Bachelor's degree required; MBA or advanced degree is a plus.
• 10+ years of data analytics, software product management, or product operations experience is preferred.

Nice to Have

• Proven track record of working effectively with cross-functional teams across multiple countries.
• Proficiency with tools like Jira, Confluence, Tableau, MySQL, and other analytics or project management tools.
• Strong understanding of agile methodologies and best practices in product management.
• Experience in developing and executing global change programs.
• Ability to anticipate future needs and align product operations with broader business objectives.

Qualifications

• Bachelor's degree required; MBA or equivalent advanced degree a plus.

Benefits & Perks

• Flexible benefits including flexible time off and paid holidays.
• Health benefits (medical, dental, vision) and health spending accounts.
• Mental health support, disability benefits, and paid parental leave.
• Adoption assistance, fertility planning coverage, and legal benefits.
• Long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching.
• Employee stock purchase plan, 401(k) with employer match, and access to Employee Resource Groups.