Senior Analyst - BCG Vantage, Travel Customer Experience & eCommerce

The Boston Consulting Group (BCG)

Chicago, IL

Full Time

Senior

116k-118k

about 1 month ago

Job Description

About the Role

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Key Responsibilities

Partner with consulting teams to bring functional expertise in customer experience & ecommerce, focusing on the Travel sector including Airlines, Hotels, Tourist Operators, etc.
Work on end-to-end journey mapping, digital product strategy, ecommerce, and customer service and support in the travel sector.
Develop customer-centric strategies and deploy AI / Digital solutions that drive customer-centric business impact.
Serve as a thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues.
Conduct research to support offer development and go-to-market strategies.
Build and deploy client diagnostics to scope customer experience innovations and improvements.
Contribute to proposals and client workshops in partnership with consulting teams.
Communicate market priorities and craft messaging to convey customer experience value propositions and impact.
Stay ahead of evolving customer experience trends and innovations, especially with AI, to continually enhance BCG’s perspectives and diagnostics.

Requirements

2+ years of consulting experience in relevant Customer Experience or Digital Strategy; candidates with consulting experience strongly preferred.
Alternatively, 3+ years minimum industry experience in relevant sectors; 4-6+ years preferred.
Bachelor's Degree required; advanced degree preferred.
Fluency in English.
Experience in sectors such as telecom, retail, banking, insurance, or travel (preferred).
Strong business acumen and problem-solving capabilities.
Strong written and verbal communication skills.
Proficiency in agile ways of working.
Ability to navigate complexity and ambiguity.
Curious and creative mindset, flexible, and effective in virtual and collaborative environments.

Nice to Have

Experience with AI, automation, and digital solutions in customer engagement.
Deep expertise in omnichannel customer experiences across online and offline touchpoints.
Experience working with Airlines, Hotels, Tourist Operators, etc.

Qualifications

Bachelor's Degree (advanced degree preferred).

Benefits & Perks

Total compensation includes base salary, discretionary performance bonus, retirement contribution, and a comprehensive benefits package.
Base salary range: $115,650.00 - $118,216.67, depending on experience and skill set.
Bonus of up to 24%.
Retirement contributions starting at 5% and increasing to 10% after 2 years.
Health insurance with zero dollar premiums for employees and dependents, low copays, dental and vision coverage.
Reimbursement for gym memberships and fitness activities.
Fully vested profit sharing retirement fund contributions.
Paid Parental Leave and family benefits such as egg freezing, surrogacy, and adoption reimbursement.
Generous paid time off including 12 holidays, 15 vacation days, and office closure between Christmas and New Years.
Paid sick time as needed.

Working at The Boston Consulting Group (BCG)

Boston Consulting Group fosters a collaborative, innovative, and inclusive work environment, emphasizing diversity and equal opportunity. The firm values continuous learning, client impact, and staying ahead of industry trends to deliver exceptional results.

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