Senior Analyst, Customer Success

XPO

Fort Smith, AR

Full Time

Senior

28 days ago

Job Description

About the Role

The Senior Analyst, Customer Accounts at XPO is responsible for providing strategic business insights through trend analysis, operational reporting, and report quality assurance to support customer success and operational decision-making. XPO is a top ten global transportation services provider that values employees who communicate effectively, embrace challenges, and seek growth opportunities. The role offers a competitive compensation package, health benefits from day one, paid time off, holidays, 401(k) with match, education assistance, and participation in incentive plans.

Key Responsibilities

Perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions
Facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts
Assist with query building, dashboard generation, and report templates
Ensure the quality of reports delivered to customers by proofreading and editing reports, checking numbers and report findings, and ensuring overall formatting and visual consistency
Monitor utilization and partner with customers to develop strategies to ensure the best use of services and help achieve maximum value

Requirements

Bachelor's degree or equivalent related work or military experience
2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
Experience with Microsoft Office products such as Excel and Word
Analytical and problem-solving skills

Nice to Have

LTL industry experience
Excellent verbal and written communication skills with the ability to manage difficult customer conversations
Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

Qualifications

Formal educational background includes a Bachelor's degree or equivalent experience

Benefits & Perks

Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 15 days of PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
Opportunity to participate in a company incentive plan

Working at XPO

XPO is committed to leveraging employee skills and experience to drive positive results while ensuring a bright future for both employees and the company. They value effective communication, embracing challenges, and providing growth opportunities. The company is proud to be an Equal Opportunity employer and emphasizes a collaborative, challenge-driven work environment.

Apply Now