Senior Associate-Digital Product Operations

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. Who We Are: The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express' proprietary digital products - Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, and Amex communication channels (email, SMS, and push notifications). As a team we are focused on driving engagement, satisfaction, and revenue through a combination of best-in-class user experience, and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences. The Digital Content Strategy team sits within EDX, and its mission is to position Web and Mobile as a value driver to our customers and drive digital revenue and engagement via a clearly formulated content strategy. Through close partnership with Marketing, Product, and Analytics, the Senior Associate will be responsible for delivering the end-to-end content strategy for logged in Americanexpress.com in the US Market. The Senior Associate will be responsible for driving engagement and revenue across logged in Americanexpress.com by partnering with internal Marketing teams to support campaigns, provide guidance on content best practices to optimize performance, and oversee the internal content review process in partnership with the Global Personalization Operations team. The ideal candidate for this role will be a skillful communicator, strategic thinker, have experience in digital marketing and/or digital products, lead with a customer-first mindset, and can work cross-functionally (both with Product and Marketing partners) - all while maintaining a solution-oriented attitude in the face of juggling multiple deliverables and objectives.