Senior Business Analyst Communications Specialist, OptumRx - Remote from Central or Eastern time zones only or Michigan based

About the Role

Key Responsibilities

• Understanding the primary business objectives of the client to communicate and assist marketing with communications that demonstrate program value.
• Support Marketing with ensuring open enrollment materials are completed on time.
• Responsible for the coordination of Health Benefit fairs.
• Collaborate with the Client regarding future plan design changes, including working with the Marketing Team to coordinate focus groups, gather market strategy information, and conduct surveys.
• Work with the client to understand their needs regarding benefit competitive analysis and lead the completion of these activities.
• Provide regular input to the Account Manager and operational areas regarding client benefit structure and requirements.
• Assist with the development, review, and approval of all benefit-related Customer Service documentation to ensure accuracy.
• Participate in client-specific benefit design training with Call Center Staff when necessary.
• Understand OptumRx product and service offerings and articulate their operational, clinical, and financial value to the client.
• Maintain consistent and regular communication with the client, responding to inquiries within specified timeframes.
• Present formal presentations to stakeholders.
• Respond to all electronic, phone, facsimile, or letter inquiries from the client and their staff within the designated timeframes.
• Attend and actively participate in company meetings as requested.
• Exhibit compliant and ethical behavior, including adherence to applicable laws, regulations, and company policies.
• Participate in OptumRx's Compliance and Ethics Program, including attending training and reporting violations.
• Perform other duties as assigned to meet corporate objectives.

Requirements

• 2+ years of consultative pharmacy benefit experience with an understanding of pharmacy benefit strategies and pricing practices.
• 2+ years of experience presenting to large group settings.
• Experience developing communication materials such as PowerPoint decks and member communications.
• Experience solving practical issues with limited standardization.
• Project management and organizational skills to coordinate client deliverables.
• Experience handling and resolving complex client issues.
• Experience developing client relationships with attention to service.
• Willing or able to travel up to 25% of the time by car and airplane.

Nice to Have

• Experience interfacing with client account leadership at the C level in healthcare or managed care.
• Formulary knowledge.
• Proficient knowledge of Medicare Part D Employer Group Waiver Plans.
• Intermediate proficiency with MS Office Tools.

Qualifications

• Educational background is not explicitly specified, but experience requirements imply a need for relevant professional experience.

Benefits & Perks

• A comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• All benefits are subject to eligibility requirements.