Senior Content Designer

Fiserv

Sunnyvale, CA

Full Time

Senior

111k-190k

1 day ago

Job Description

About the Role

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Key Responsibilities

Own content design from strategy to execution across projects, and develop content strategy focused on transactions between merchants and their customers
Uphold Clover's design principles, with brand voice and tone fidelity throughout transactional experiences
Collaborate with other design teams, product stakeholders, marketing efforts to ensure content and voice consistency throughout the entire merchant and customer lifecycle
Partner with product designers, UX researchers, and product managers to define and design end-to-end experiences
Contribute to elevating the practice of Content Design, mentor and inspire fellow team members to become better Content Designers

Requirements

5+ years of industry experience working on digital products in an applicable role (e.g., Content Strategist, Content Designer, UX Writer, Information Architect)
Confidence in collaborating with stakeholders to implement content strategy as a part of product definition and requirements
Proficiency in connecting design principles, brand voice and tone, and product narratives, including detailed copy on product interface
Deep knowledge of Information Architecture development, considering overall user experience, hierarchy, and organization throughout
Experience iterating design based on research, stakeholder feedback, and metrics
A solid understanding of Product Design processes and best practices
Able to work independently, proactively seeking information to inform design decisions
Portfolio of case studies ready to share, including writing samples and style guidelines

Nice to Have

Bachelor's degree in an applicable discipline
Experience working with payment or retail technology or consumer applications

Qualifications

Legally authorized to work in the U.S. without need for sponsorship now or in the future

Benefits & Perks

Medical, Vision and Dental Benefits
Fuel Your Life Wellness Program
401k, Employee Stock Purchase Plans and Incentives & Bonuses
Employee Resource Groups
Paid Time Away

Working at Fiserv

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. The company emphasizes inclusion, well-being, and supporting personal needs through various programs and resources.

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