Senior Director, Design Technology & User Education

About the Role

Key Responsibilities

• Set the vision and strategy for shared creative services in product design, including design systems, UX writing/content strategy, and accessibility.
• Own and evolve the design system (visual, interaction, motion) to ensure scalable, high-quality experiences across products and platforms.
• Lead a team that delivers product narratives and UX content that is clear, useful, and aligned with the brand voice.
• Drive inclusive design by embedding accessibility into tools, processes, and culture.
• Partner with product, engineering, research, and brand teams to integrate creative direction into roadmaps, workflows, and product strategy.
• Inspire, grow, and lead a multidisciplinary team of designers, content strategists, and accessibility experts, fostering a culture of craft, collaboration, and innovation.
• Establish design standards, documentation, and tools to empower product teams while ensuring brand consistency and user-centered best practices.

Requirements

• 12+ years of experience in product design, creative direction, or UX leadership roles, with at least 5 years leading cross-functional teams.
• Proven track record of building and scaling design systems and content strategy practices within complex product organizations.
• Deep knowledge of accessibility standards (WCAG) and inclusive design principles.
• Experience working at the intersection of brand, product, and systems thinking.
• Strong leadership and communication skills to inspire, influence, and advocate across all levels of the organization.
• Ability to set vision and drive operational excellence across a multidisciplinary team.
• A portfolio or set of case studies showcasing impact at the systems level.

Nice to Have

• Experience working in a hybrid role with in-office presence required 3 days per week (Tue-Thu).

Qualifications

• Educational background is not explicitly specified, but extensive experience in product design and leadership roles is required.

Benefits & Perks

• Annual base salary range of $257,000 - $338,000 USD, with bonus/equity options based on factors such as location, experience, and skills.
• Multiple insurance options including dental, medical, vision, disability, and life insurances.
• Additional benefits such as equity + ESPP, flexible PTO, flexible spending accounts, commuter benefits, wellness benefits, adoption and parental leave.