Senior Director, Product Excellence Lead

About the Role

Key Responsibilities

• Lead and build a new Product Excellence team within the Commercial Success organization.
• Collaborate with product managers, engineering, product marketing, and other teams to streamline workflows and optimize the product development lifecycle.
• Develop and implement core product management skills across the global product organization.
• Coach and mentor product managers on essential skills such as Voice of the Customer (VOC), backlog grooming, and go-to-market (GTM) strategies.
• Design and deliver training programs to enhance product managers' competencies.
• Foster a culture of continuous improvement, innovation, and collaboration within product teams.
• Provide regular, constructive feedback to product managers and track their skill development.
• Incorporate analytics tools (e.g., Jira, Confluence) to enable data-informed decision-making and streamline workflows.
• Standardize ways of working, communication, documentation, and reporting to ensure clarity and consistency.
• Manage resources effectively to develop global change programs and ensure timely delivery.

Requirements

• 15+ years of data analytics and/or software product management experience.
• Strong leadership skills to build, lead, and inspire high-performing teams.
• Proficiency in coaching and mentoring product managers on key skills and strategies.
• Experience in developing and delivering comprehensive training programs.
• Expertise in Voice of the Customer (VOC), backlog grooming, and GTM strategies.
• Ability to synthesize product analytics such as usage, retention, and customer feedback.
• Proficiency with tools like Jira, Confluence, Tableau, MySQL, and other analytics or project management tools.
• Strong understanding of agile methodologies and best practices in product management.
• Bachelor's degree required; MBA or equivalent advanced degree a plus.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with cross-functional teams and senior leadership.

Nice to Have

• Proven track record of working effectively with cross-functional teams across multiple countries.
• Global leadership experience.
• Experience in operational excellence, scaling processes, and driving team efficiency.

Qualifications

• Bachelor's degree required.
• MBA or equivalent advanced degree is a plus.

Benefits & Perks

• Flexible benefits including flexible time off, paid holidays, and health plans (medical, dental, vision).
• Mental health support, disability benefits, and paid parental leave.
• Adoption assistance, fertility coverage, legal benefits, and long-term care insurance.
• Commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, and 401(k) with employer match.
• Access to Employee Resource Groups.