Senior Director, Product Excellence Lead

About the Role

Key Responsibilities

• Lead and build a new Product Excellence team within the Commercial Success organization.
• Collaborate with product managers, engineering, product marketing, and other teams to streamline workflows and optimize the product development lifecycle.
• Coach and mentor product managers on essential skills such as Voice of the Customer (VOC), backlog grooming, and go-to-market (GTM) strategies.
• Develop and deliver training programs to enhance product management competencies.
• Foster a culture of continuous improvement, innovation, and collaboration within product teams.
• Provide regular, constructive feedback to product managers and implement systems for tracking their skill development.
• Incorporate software tools (e.g., Jira, Confluence) to streamline workflows and enable analytics.
• Synthesize product analytics to guide strategy and establish data-informed practices.
• Standardize ways of working, communications, documentation, and reporting to ensure clarity and consistency.
• Manage and allocate resources effectively to develop global change programs and ensure successful delivery.

Requirements

• 15+ years of data analytics and/or software product management experience.
• Strong leadership skills to build, lead, and inspire high-performing teams.
• Proficiency in coaching and mentoring product managers on VOC, backlog grooming, and GTM strategies.
• Experience in developing and delivering comprehensive training programs.
• Ability to synthesize product analytics and provide actionable insights.
• Knowledge of agile methodologies and best practices in product management.
• Proficiency with tools like Jira, Confluence, Tableau, MySQL, and other analytics or project management tools.
• Excellent communication skills, both written and verbal.
• Bachelor's degree required; MBA or equivalent advanced degree a plus.
• Ability to align product operations with broader business objectives and anticipate future needs.
• Experience working effectively with cross-functional teams across multiple countries, with global leadership experience preferred.

Nice to Have

• Proven track record of working effectively with cross-functional teams across multiple countries.
• Experience in scaling processes, tools, and best practices in a fast-paced environment.
• Deep understanding of customer needs and translating them into impactful product solutions.

Qualifications

• Bachelor's degree required.
• MBA or equivalent advanced degree is a plus.

Benefits & Perks

• Flexible benefits including flexible time off, paid holidays, and paid parental leave.
• Health benefits (medical, dental, vision), health spending accounts, and mental health support.
• Disability benefits, adoption assistance, fertility planning coverage, and legal benefits.
• Long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching.
• Employee stock purchase plan, 401(k) with employer match.
• Access to TransUnion's Employee Resource Groups.