Senior Director, Product Management - Platform Services

About the Role

Key Responsibilities

• Strategic Planning: Working with stakeholders to develop and execute the strategic vision for integrated services, aligning with the overall business objectives of the company. This involves analyzing market trends, identifying opportunities, and defining product roadmaps for a portfolio of core services. Approves, sponsors, and spearheads the implementation of strategic initiatives, securing the support of senior management. Reviews and updates the operating model to ensure the organization is correctly positioned for new technologies and disciplines.
• Product Development: Lead technical product teams in the development of a service catalog of internal and external-facing services. The portfolio of services includes Customer Identity Management (CIAM), APIs, Content Management Systems, Video Player/Services, Ad Technology, E-commerce, and Direct to Consumer SaaS integrations as well as 3rd party SaaS offering that help drive engagement across a variety of fan facing experiences (ex. NFL Mobile, NFL+, Club Apps, Fantasy Football, Broadcast Partners). Working with different groups in the business such as Engineering, Direct-to-Consumer, Marketing, Operations, Business Partners, NFL Club Digital teams, and other Product teams to ensure we have the right set of capabilities to support our objectives.
• Product Evaluations: Working with Engineering and Stakeholders to evaluate feasibility, cost, scalability, and sustainability of potential new services and capabilities.
• Stakeholder Management: Collaborate with internal stakeholders such as Ad Sales, Direct-to-Consumer, Marketing, NFL IT, ISO, Legal, Engineering, Business Development, Operations, and other groups to develop a long-term strategy for the portfolio of services in support of our business needs. Act as a liaison between different departments to facilitate communication and coordination.
• Customer Engagement: Engage with customers to gather feedback, understand pain points, and identify opportunities for improvement. Use customer insights to drive product innovation and enhance the overall customer experience.
• Financial Management: Manage the financial aspects of the services product portfolio, including budgeting, forecasting, and contract negotiations.
• Go-to-Market Strategy: Develop and execute go-to-market strategies for new services, including operationalization, messaging, defining service level agreements, and communication strategies for consumers of services.
• Performance Monitoring: Establish key performance indicators (KPIs) to track the success of integrated service offerings. Monitor performance metrics and use data-driven insights to optimize product performance and drive continuous improvement.
• Team Leadership: Manage and mentor a team of product managers to reach their full potential. Provide guidance, support, and professional development opportunities. Develop, coach, and reinforce team members in line with the company's mission, vision, values, and standards. Foster collaboration, a customer service culture, and a motivating environment.
• Standards and Compliance: Ensure that product service offerings comply with relevant organizational and industry standards related to media rights and subscription services.
• Overall, drive the strategic direction and success of the NFL platform service offerings, balancing stakeholder needs, market dynamics, and business objectives.

Requirements

• 12 or more years of experience in Media Distribution, Subscription Business, E-commerce, API Services, or other relevant fields.
• 6 or more years of team management responsibilities.
• Preferably five or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization.
• Demonstrated experience in strategic planning, organization design, and development.
• Preferably proven experience or demonstrated capability supporting the operations of services with a strong technical acumen.
• Extensive experience working in an agile development environment.
• Comfortable working in a matrixed product development organization where dependency management is key.

Nice to Have

• Experience supporting the operations of services with a strong technical acumen.
• Experience influencing senior-level management and key stakeholders effectively across the organization.

Qualifications

• Educational background is not explicitly specified in the description.

Benefits & Perks

• Salary range of $200,000-$240,000 USD.
• In-person work at NFL offices or stadium locations is required; remote or hybrid options are not offered.
• Work environment reflecting NFL's core values of Respect, Integrity, Team Responsibility, and Resiliency.
• Opportunity to be part of a team that embodies NFL leadership attributes such as Building Talent, Executing, Inspiring, Living Our Values, Knowing the Business, and Thinking Big.