Senior IT Program Manager

About the Role

Key Responsibilities

• Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
• Proactively build trust quickly with stakeholders across IT, business, and external vendors.
• Anticipate blockers and manage ambiguity with composure and clarity.
• Translate technical and delivery details into compelling updates tailored to your audience.
• Keep everyone—from engineers to executives—informed with crisp, clear updates.
• Lead complex IT programs from initiation through execution, risk management, and delivery.
• Evaluate business processes, anticipate requirements, and uncover areas for improvement.
• Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
• Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
• Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
• Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.
• Provide mentorship to junior project managers and contribute to continuous improvement initiatives.

Requirements

• 5+ years of experience managing IT programs of large-scale projects, preferably in complex environments.
• Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
• Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.).
• Experience managing risk, scope, and dependencies across teams with competing priorities.
• Exceptional communication and stakeholder engagement skills, including executive level reporting.
• Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
• Bachelor's degree in Business, Technology or related field.
• Project Management Professional or PRINCE certification.

Nice to Have

• Experience in enterprise-level program governance and cross-organizational planning.
• Experience contributing to maturing program management practices through playbooks, frameworks, and mentoring.
• Ability to shape repeatable delivery models for future transformation initiatives.

Qualifications

• Bachelor's degree in Business, Technology or related field.
• Project Management Professional or PRINCE certification.

Benefits & Perks

• Experience Bonus Program: Unique experiences on the 1-year anniversary.
• Wellness Reimbursement: Support for employee wellness.
• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
• Certification & Ongoing-Learning: Access to various on-demand courses and certifications.