Senior Manager - BLOC Product Analytics

About the Role

Key Responsibilities

• Translate business problems into data strategies and lead analytical workstreams on BLOC customer engagement, usage, and retention by leveraging advanced analytical techniques.
• Create dashboards and ad hoc analysis for BLOC performance tracking.
• Create behavior and financial-based portfolio segmentation, develop segment-based treatment strategies in partnership with other groups, e.g., Marketing and Risk.
• Construct and advise test design, measure results, and continuously apply learnings.
• Monitor key performance indicators for the business while actively promoting awareness to build efficiency and effective self-servicing for internal partners.
• Partner with functional teams to understand products, processes, and competitive environments and develop insights to help grow the business.
• Lead creation of data dictionaries / glossaries / metric definitions to identify, document, and establish best practices for analyzing the BLOC customer base.

Requirements

• Bachelor's degree required.
• 3+ years professional experience driving performance optimization through the application of advanced decision sciences.
• Strong hands-on expertise using statistical analysis and data manipulation software/tools (e.g., SAS, SQL, and Big Data analytic techniques).
• Hands-on experience in Business Intelligence tools and dashboards (e.g., Tableau, PowerBI).
• Ability to understand data, synthesize into real world meaning, and break down business problems.
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities.
• Sound knowledge of Machine learning algorithms / statistics / data mining and research methods.
• Good understanding of the lending economics. Experience in credit risk functional processes and/or marketing and product analytics is a plus.
• Exceptional verbal, written, and interpersonal communication skills.

Nice to Have

• Master's degree preferred in a quantitative field (e.g., Statistics, Economics, Mathematics, Engineering, Business, Finance, or Computer Science).

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities