Senior Manager Customer Marketing

About the Role

Key Responsibilities

• Work directly with sales leadership, account teams and top customers to build a portfolio of reference accounts representative of different industries and Nutanix solution use cases.
• Help recruit different customer contacts within the accounts for participation in other customer marketing programs - advisory boards, communities, and user groups.
• Manage the development and promotion of customer stories, including written and video case studies.
• Secure referenceable customers for media and analyst relations requirements (press release quotes and interviews) and customer speakers and references for Nutanix (.NEXT) and industry events.
• Work with sales to increase customer submissions on peer review sites, including Gartner Peer Insights, G2, etc.
• Manage customer reference requests and fulfillment workflow via online applications.
• Manage or mentor a team of marketing professionals and share best practices.
• Build strong relationships with internal teams (e.g., Sales, Corporate Marketing, Product Marketing, Communications, Partner Marketing, etc.).
• Promote Customer Marketing to Sales via education and regular communications.
• Ensure processes and protocols are standard for program delivery in all regions and provide global support when needed.
• Manage program budgets and supporting resources (including contractors and vendors).
• Regularly measure and report customer engagement and program output, including participation, engagement, and content consumption.

Requirements

• 7-10+ years of customer reference program manager experience working in high technology.
• Demonstrated success working directly with C-level and executive customers.
• 3-4 years of experience managing vendors, teams, and customer initiatives and programs.
• Proven success developing strong relationships with sales and working collaboratively across functional and with global teams.
• Ability to work in a dynamic, fast-paced environment.
• Excellent oral and written communication skills with an innate attention to detail.
• Strong abilities in program development and management.
• BS/BA required, MBA a plus.

Nice to Have

• MBA degree.

Qualifications

• BS/BA degree required.
• MBA degree is a plus.

Benefits & Perks

• Position salary range between USD $156,000 and USD $310,800 per year.
• Potential for sign-on bonus, restricted stock units, and discretionary awards.
• Full range of medical, financial, and other benefits including 401(k) eligibility.
• Paid time off benefits such as vacation, sick time, and parental leave.